This process is now available via the menu option. For details on this streamlined process, go to
1. Shut down our program.
2. Open the appdata folder.
Windows 7 - Click on Windows Start button and search %APPDATA%
Windows 8 - Click on Windows logo button on your keyboard and search %APPDATA%
Windows 10 - In the search box, next to the Windows Start button, type in %APPDATA%
Click on the search result, it usually will display a folder icon and maybe named Roaming.
3. Navigate to the GAIN Trader folder > Prod (for live platform) or Demo (for the demo/simulator) folder, see below.
If steps 1 through 3 are not possible, you can manually go to the direct folder.
C:\Users\*username*\AppData\Roaming\GAIN\GAIN Trader\Prod (or Demo)
4. Delete or rename the file named Trader.XML. Renaming the file is recommended in case you need to import at a later time. Deleting the file will lose some personal settings. Workspaces files and custom indicators or strategies are not impacted by this change.
Note: You can rename the Configuration folder if going this method does not resolve your issue.
5. Reopen the program. The username field will most likely be blank. You will see the default workspace and all personal settings will revert to the default.